Four Seasons Vilamoura want you to feel secure when visiting our website and respect the privacy of all our customers. Our approach to maintaining your privacy is summarised in this privacy statement.
What information do we gather?
We have designed the site so that, in general, you can visit without the need to reveal personal information. Exceptions to this principle are noted below.
1. Indirectly, through computer protocols
One example of this is ‘cookies’. Used by many sites, cookies are small automated files sent between computers which help relate information shown on our site to areas of the site that you have previously visited. (If you are uncomfortable regarding use of our cookies or cookies in general, please keep in mind that you can disable this function on your computer by changing settings in the preferences or options menu on your browser). Some information about how to disable cookies on different browsers can be found at www.aboutcookies.org. Your IP address may also be used to provide us with non-personalised information about users of our site.
2. Directly, through online forms
We also collect information which you choose to submit to us voluntarily, through online forms provided on this site such as our brochure by email tab. It is completely up to you whether you wish to provide such information and it will be clear where you are asked to do so.
How do we use this information?
Electronic information, including your IP address, helps us to analyse usage trends on our site, such as what sections are most popular, so that we can continually improve the information we provide. Information provided by you may also be used for our internal business records or so that we can communicate with you, either to respond to a specific query you have submitted or to keep you up to date with relevant products and services. We may send you promotional materials via the post, or by email (if you have agreed that we can use your email address for that purpose) or we may contact you by telephone.
What about sensitive personal data?
Generally speaking we do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc). In order to tailor product offers to your circumstances, we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. You do not need to provide us with personal information to simply browse the site.
Who will have access to this information?
Your information will be available to Four Seasons Vilamoura staff who require to use it in the course of their duties (such as administration or marketing). It may also be shared with reputable suppliers that we employ for specific practical purposes, for example, sending out mail.
Information gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.
How the information is used
The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. Email addresses will not be sold, rented or leased to third parties. Emails may be sent to inform you of news of our services or offers by us or our affiliates.
Use of retargeting functions on the website
Cookies Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations)
The following explains how Four Seasons Vilamoura uses non-intrusive cookies. Continued use of the site implies acceptance of these terms.
The cookies used on any and all of Four Seasons Vilamoura do not contain any information about your personal details that others could read and understand, such as your name and address.
Four Seasons Vilamoura collects generic information using cookies for Google Analytics to see how visitors use our site. We use the information to compile reports to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, which websites visitors have come from, and the pages they visited. For further information visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/.
How to refuse to accept cookies
At any time you may refuse to accept cookies on Four Seasons Vilamoura websites by activating the setting on your browser which allows you to refuse the setting of cookies. Information on deleting or controlling cookies is available at http://www.aboutcookies.org/. By deleting your cookies in this manner, you will also disable Four Seasons Vilamoura from controlling the high visibility settings of your browser.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
The self-catering property should be left in a similar condition to which it was presented upon your first arrival. We do not expect guests to thoroughly clean the property, but would like the rubbish bins to be emptied, dishes washed, and uneaten food and food containers to be discarded.
We use appropriate physical, electronic and managerial procedures to ensure that your customer information is safeguarded from unauthorised access or disclosure.
Each form on the site used for you to provide voluntary information includes an opportunity to opt out of receiving future communications, other than a response to the specific query you may have at the time. If you DO NOT wish to receive future communications please simply click on the check box at the foot of the form to remove the tick automatically shown in the box. Should you change your mind at some future date about receiving such information, simply let us know.
Can you find out what information we hold about you?
You are entitled to ask whether we hold personal information about you and, if so, to have access to this information and to require it to be corrected if it is inaccurate. You can do this using the contact addresses given above.
If you are aged 12 or under, please ensure that you get the consent of your parent or guardian before you submit any personal information through this website.
Any amendment to this privacy statement will be published on this website.